Case Study: SEEMYDOC
Reducing hospital wait times through smart booking, digital check-ins, and live queue updates
SeeMyDoc is a healthcare app that helps patients book hospital appointments, check in digitally, and track live queue updates, making hospital visits more predictable and less stressful.
Role
Product Designer
Tools
Figma Miro
Industries
Healthcare
Date
February 2025
Overview
Healthcare visits in Nigeria often come with long wait times, unclear queues, and manual processes that add stress to an already difficult experience. SeeMyDoc is a conceptual healthcare app designed to improve how patients interact with hospitals by enabling appointment booking, digital check-ins, and live queue updates. The goal of this project was to create a patient-first experience that reduces uncertainty, saves time, and makes hospital visits more predictable and humane.
The Process
The SeeMyDoc UX process began with research to understand the challenges patients face in Nigerian hospitals—long wait times, repeated paperwork, and lack of visibility into queue status. From this, I created personas and storyboards to capture real user needs and frustrations, which guided the user journey map and highlighted opportunities for improvement. Using these insights, I developed information architecture and low-fidelity wireframes to explore navigation, layout, and core flows like booking appointments, digital check-in, and health questionnaire completion. This iterative approach ensured that every step of the design addressed real user pain points while remaining simple, accessible, and intuitive.
Building on the UX foundation, I translated the wireframes into high-fidelity designs focused on clarity, accessibility, and usability. Typography, color, and visual hierarchy were selected to create trust and guide users seamlessly through booking, check-in, and queue tracking. Accessibility features like large touch targets, legible fonts, and clear feedback ensure the app is usable for a wide range of users, including older adults or those with visual or motor challenges.
